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Order Status

What does your order status mean? 


Pending review: Orders haven't been reviewed.

Pending shipment: There are 2 situations. 

                1.The order has been shipped but hasnt been updated with the tracking number on the system;

                2.he order has not been shipped.

Tracking number updated: The tracking number of your order is generated. 

               To get the detail delivery status,  please copy the tracking number and check it on DHL official page.

               DHL official website:  http://www.dhl.com/

Waiting for receipt: Package is still on the way, or you didn't click "Confirm Order Received" to complete the purchase after your received the package.


If you have more questions about your order , please contact order@smoktech.com


SMOK Online Store: https://store.smoktech.com/

SMOK Support Center: https://www.smoktech.com/support