Dear SMOK Customer,

Every SMOK vape is with a 6-month warranty since purchase date, when you try to open an after-sale claim the picture of receipt + serial label are needed.

Without uploading the 2 pictures you are unable to go to next step and submit the form, so what should you do when you are not with the receipt?

Here is a link of our acceptance of opening a claim Without receipt, https://www.smoktech.com/faq/415 if you meet same problem please upload the serial label photo again at the”Proof of Purchase”

How to open a claim, https://www.smoktech.com/faq/305

If you have the receipt, what kind of receipt picture will be considered as official? Please ensure below 4 options can be easily seen & found on your receipt.

1 Purchase date

2 Seller name

3 Model name of the vape

4 Unit price of the vape