When you try to open a claim but you are not with the receipt picture?

Dear SMOK Customer,

Every SMOK vape is with a 6-month warranty since purchase date, when you try to open an after-sale claim the picture of receipt + serial label are needed.

Without uploading the 2 pictures you are unable to go to next step and submit the form, so what should you do when you are not with the receipt?

Here is a link of our acceptance of opening a claim Without receipt, https://www.smoktech.com/faq/415 if you meet same problem please upload the serial label photo again at the”Proof of Purchase”

How to open a claim, https://www.smoktech.com/faq/305

If you have the receipt, what kind of receipt picture will be considered as official? Please ensure below 4 options can be easily seen & found on your receipt.

1 Purchase date

2 Seller name

3 Model name of the vape

4 Unit price of the vape

This product is intended to be used with e-liquid products containing nicotine. Nicotine is an addictive chemical.
Important Safety Information and Warnings
You have to make sure that your age is 21 or older, then you can browse this website further. Otherwise, please leave and close this page immediately!